Process Improvement & Transformation Specialist

Job Description:

• Lead end-to-end redesign and implementation of core business processes, including Order-to-Cash (sales & revenue cycle), Procure-to-Pay (vendor & purchasing cycle), Inventory Management & Warehouse Flows, and Treasury & Cash Management.
• Align business processes with Microsoft Dynamics 365 and ensure transactions are executed through systems rather than spreadsheets.
• Collaborate closely with technology and ERP teams to configure workflows, controls, and system-driven processes.
• Strengthen internal controls by implementing Segregation of Duties (SoD), Delegation of Authority (DoA), maker-checker & reconciliation controls.
• Ensure clean, accurate, and structured data flows into the ERP system to support operational efficiency.
• Eliminate manual reporting dependencies and support the development of automated MIS reports and dashboards.
• Drive organization-wide adoption of new processes and systems through effective change management initiatives.
• Train stakeholders, enforce compliance, and ensure adherence to newly implemented workflows and controls.
• Challenge legacy practices, identify inefficiencies, and manage resistance to change in order to improve business operations.

Qualifications & Experience:

• Qualified professional with CA / ACCA / CFA / MBA (Finance or Operations).
• 5–8 years of relevant experience in business process improvement, transformation, and operational excellence initiatives.
• Hands-on experience in ERP implementation projects, preferably Microsoft Dynamics 365, SAP, or similar systems.
• Prior experience in e-commerce, retail, logistics, or other high-volume transactional environments will be preferred.
• Demonstrated experience in driving successful implementation of business processes and operational improvements from design through execution.